2025
Orbit Health
A clinic’s daily list, redesigned so the next patient is always one glance away.
- Product
- Design system
−41%
clicks to complete a visit, measured across 30 clinics
Demo site: these clients, results and quotes are fictional.
- Sector
- Clinical software
- Year
- 2025
- Duration
- 16 weeks
- Services
- Product design
Results
- clicks per visit
- −41%
- components
- 212
- WCAG 2.2
- AA
The challenge
Orbit’s software runs the front desk and consulting rooms of 300 clinics. Eight years of features had been added as tabs; a routine visit took 34 clicks.
Clinicians had stopped trusting the screen and kept paper lists beside it.
What we did
We shadowed four clinics for a week each and mapped every click of a visit. One screen, the day’s list, turned out to matter more than the other sixty together.
We rebuilt that list first, tested it in two clinics, then grew a design system outwards from it so the product team could carry on without us.
Before and after
Drag the handle to compare the old site with the new one.
Timeline 16 weeks
- Workshop 2 weeks
- Direction 3 weeks
- Build 10 weeks
- Launch 1 weeks
What we delivered
- Research in four clinics
- Redesigned daily list and visit flow
- Design system in Figma and code
- Accessibility audit and fixes
What changed
- A routine visit takes 41% fewer clicks
- 212 components, documented and in code, cover every screen
- The product meets WCAG 2.2 AA for the first time
“The paper lists disappeared from the front desk within a fortnight. Nobody asked them to.”
